Q & A

Email us anytime or call (416) 850-8662

Baskets & Ordering

  • What's in the basket

    We have a few produce baskets to choose from (Fruit & Veg mixed baskets, Fruit Only, Veg Only etc) as well as a few different sizes. We change what's in them every week based on the season and what's coming in from our Farmers. We'll email you each week to let you know what's coming!

  • Can I customize my basket?

    No problem! Each week, after the baskets are built, we'll send you an email so you know what's coming. From there you can go in and make as many changes as you'd like up until 10am the day before your delivery (or noon on Sunday for Monday customers). Also, if you want to make sure we never send you a particular fruit or veg, you can put it on your ‘never send' list by going to 'Produce Preferences' under 'My Account'.

  • What if there are things I never want to receive in the basket?

    You can add any items you never want to receive in your basket as a 'dislike' under 'Produce Preference' in your account. We'll always swap out any items marked as a dislike for something else at no extra charge (unless we see you've already customized your basket, then we'll assume you've made all the changes you'd like!). You can also make note of items you love getting and we'll try to use them whenever we can!

  • I'm super busy and feel like there's not enough hours in the day – can you recommend anything?

    This might sound counter-intuitive, but I think meditating is the best thing to do when you feel overwhelmed. Exercise is also great. We're obviously biased, but signing up for Mama Earth (and adding some of your grocery items to your subscriptions) will also relieve a lot of your weekly decision fatigue.

  • Do I have to commit to a regular order?

    Definitely not. Most of our members choose to have a basket on their Subscription that comes weekly or bi-weekly automatically. But you can also skip orders (up to 12 weeks ahead) or place orders on as needed basis. You can also cancel your deliveries at any time.

  • Why is there a $30 produce minimum?

    Working with our farms to buy their fruits and veggies is at the heart of what we do. All the non-produce items are a bonus - they're items we love and wanted to share with our members but we basically just break even on them. So there's at least 2 reasons we ask you to buy $30 of produce: 1) to help support the farmers we work with, and 2) to ensure we can cover the costs of working with our farms, packing your order and delivering it to your door.

  • Is there a check out button when I'm done creating my order?

    No need! We save everything you've put in your basket and assume that is final at 10 am the day before your delivery (or 12 pm on Sunday for Monday customers).

  • What if I'm going on Holiday?

    You can adjust your schedule for the next 12 weeks in the My Account section. Look for the section that says "Manage Holidays". You can select the dates you'd like to skip.

  • What if I'm unhappy with an item in my order?

    We want you to love every item in your order! If you don't, let us know and we'll credit the value of the item right away (and do everything possible to ensure it never happens again).

Delivery

  • Is there a delivery fee?

    Delivery is free except for delivery to London, ON. Due to the distance from our warehouse, we have to charge a small fee ($2.50) to deliver to that area (but we'll waive it if your order is over $75!). Delivery is free to all of our other delivery areas (as long as your order has $30 of produce or more).

  • Do you deliver to condos and apartments?

    Absolutely. We actually have several options when it comes to delivering to apartment/condo buildings, so hopefully we can find a strategy which works for you!

    1) If you are able to remotely buzz the driver in, that's obviously the easiest solution if you're not home at the time of delivery (and then leave your bin in front of your apartment door).

    2) Many customers are able to provide us with an extra key to the building, so we can let ourselves in and then leave your bin in front of your apartment door.

    3) If you have a concierge or building security, or a willing landlord or neighbour on the premise, we can either leave the bin with them or contact them to let us in.

    4) We can leave the bin outside (or in a lobby or mail room if there is such an accessible place). We rarely have problems (sometimes pick a discrete location like a bush or bench), we guarantee our deliveries 100%, so if it is stolen we would fully credit you and do our best to redeliver.

    5) If none of the above options work for you just give us a call or email and we'll do our best to problem solve. We can be flexible!

  • What time will you deliver?

    Between 1 and 8 pm. Your delivery will generally be the same time each week and just depends on where you fall in our driver's route.

  • Can I choose my delivery day and time?

    We deliver to each neighbourhood only once or twice per week to help minimise carbon emissions and food miles. You can check out when we're in your area here. Delivery routes are set up to be as efficient as possible, so we can't guarantee a certain delivery time (but if you get in touch with us we'll certainly see what we can do!).

  • What if I'm not home when you deliver?

    No problemo. Most of our customers aren't home for delivery. We'll leave it at your door (or you can make note to have us leave tucked away somewhere or at a back or side door). Your delivery comes in an airtight rubbermaid container. On hot days, we pack it with frozen water bottles to help keep everything cool. On freezing cold days, the container is also able to stop the produce and food from freezing for a few hours (you can also leave out a heavy blanket for the driver to cover the basket with or a cooler to transfer everything into and help protect it from the elements).

  • Why do you think everyone loves Mama Earth so much?

    Oh – come on. That's not for us to say. We just put our heads down and do the best we can. We're not here for the glory. We just want to build something that we're proud of. We're just a tool for our members and our farms.

  • Seriously though, it seems like everyone really loves Mama Earth – what's the secret?

    Really? I feel like we've answered that above – I really don't know what else you want us to say. You come on to our website and start repeating questions… I'm not trying to be rude, but we're pretty busy, we really don't have time for this.

  • Sorry, it just seems like you're really hitting on something

    No worries. I appreciate what you're saying, and I know there's truth in it – I just don't think that this is the right areas of the website to be talking about it.

Bins & Packaging

  • What do I do with my empty bin?

    We'll pick it up when you receive your next order! Please leave the empty bin out by noon on your next delivery and the driver will swap it out with your new basket.

  • What are the water bottles for?

    We use frozen water bottles to keep everything cool and fresh. We also re-use them (so please don't drink them!). You can leave them in your empty bin for pick up on your next delivery day.

  • Are you reducing the use of plastic?

    We're trying to minimize wherever we can! We only use packaging when absolutely necessary, to protect the fruit & veg while on its way to you or to keep it fresh. We're fully aware of the environmental impact that plastics have, and this is why we are always actively looking for alternatives.

  • Is your packaging re-usable or recyclable?

    Most of the packaging used for any fruit and veggies can be recycled. Our packaging for Mama's Kitchen prepped food items are sent in recycled plastic (for things like cold deli sides) or in and an aluminum bottom container (for our hot dishes, so it can easily be re-heated) which can all be put in the recycle bin. We also offer salads, hummus, soup and a few other items in glass jars - the jars can be returned in your empty bin and we'll re-use them!

Account

  • How do I update my Info & Preferences

    Click the "My Account" section in order to change your personal information, delivery preferences, credit card info and much more.

  • How do I get a purchase receipt?

    Go to the "My Account" section and select the "Previous Orders" tab for a list of your last twelve orders. If you'd like a receipt emailed to your weekly, you can go to 'Delivery Preferences' under 'My Account' and select 'Yes' under 'Optional Email Receipt'.

  • How do I cancel?

    Oh no - we were hoping you'd never ask! But if you must know... email or call us and we'll help you cancel. Sorry to see you go!

Payment

  • How do I pay?

    Credit card please and thanks! We accept Mastercard and Visa. We take payment they day of your delivery, not at the time of ordering. When you set up an account, your payment details will be saved so you don't have to add it each time you place an order.

Our Food

  • Where does your food come from?

    We source as much food as possible from small, local family farms near Toronto. We've spent years (ever since 2007) developing our relationships with our many farmers and artisans. We believe in personal relationships, sourcing food from people who make the food themselves and feed it to their own families. We'll always try to include as much local produce in the baskets as we can. At certain times of the year we'd struggle to have enough fresh fruit & veg to go around so we do source from further abroad. We'll also offer things we can't grow here (like bananas) so there's always a good variety of organic produce available. We label everything with its country of origin so you can see where each item comes from. We also offer a Local Only basket option, this basket will only ever contain produce from Ontario (and sometimes Quebec) all year round.

  • Is everything certified organic?

    Most of our basket items are certified and any uncertified organic produce is only from farms we know and will be labelled clearly as non-certified. Most of our non-produce is certified and organic too but we do have some items that we believe are healthy enough to sell, even though it may not be made with all certified organic ingredients.

  • What's the most important thing in life?

    💚Love, of course.

  • How long is your produce in the warehouse?

    We aim to have produce arrive the day before delivery and some items like bread and juice are made the morning of your delivery. Freshness is a huge focus so we get things to you as soon as we possibly can.

  • How should I store food to keep it lasting longer?

    Here's some general rules:

    1. If your produce spoils after just a few days, you might be storing incompatible fruits and veggies together. Those that give off high levels of ethylene gas—a ripening agent—will speed the decay of ethylene-sensitive foods. Keep the two separate.

    2. Never refrigerate potatoes, onions, winter squash or garlic. Keep them in a cool, dark, dry cabinet, and they can last up to a month or more. But separate them so their flavours and smells don't migrate.

    3. With the exception of leafy greens, fresh fruits and vegetables should not be washed before storing. Washing will hasten deterioration of the produce. It is best to wash produce just before preparation or eating.

    4. Refrigerate fruits and vegetables in perforated plastic bags to help maintain moisture yet provide air flow. You can use a knife to make several small holes in a food-grade plastic bag.

    5. Do you want some of your fruits to ripen faster (avocado – we're looking at you)? Place the fruit in a paper bag with an apple or banana and soon that fruit will be ripe enough to eat.

    We've also got a super handy storage guide cheat sheet for quick reference.